02/05/2025
Are there any surcharges on public holidays?
Yes, a 15% surcharge applies to all food and beverage items on public holidays.
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02/05/2025
What decorations or items are not allowed at the venue?
Confetti, rose petals, rice, metallic sprinkles, pyrotechnics and smoke machines are prohibited unless approved.
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02/05/2025
Are we allowed to decorate the venue ourselves?
Yes, but all décor must comply with venue rules. Unapproved items may incur additional cleaning or removal charges. A $400 cleaning fee applies for using banned decorative items such as confetti without prior approval.
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02/05/2025
Is security required for certain events?
Yes, all 18th and 21st birthday parties require a hired security guard, arranged by Chiki Chan’s Events Team.
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02/05/2025
What is Chiki Chan’s alcohol service policy?
Service can be stopped at any time if guests appear intoxicated or behave inappropriately. All guests under 18 must be accompanied by a legal guardian and will not be served alcohol.
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02/05/2025
When do I need to confirm menu selections and dietary requirements?
Menu selections must be confirmed 14 days before the event. Dietary requirements are due 7 days prior. All menu items and prices are subject to change. Prices are inclusive of GST.
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02/05/2025
Can I bring my own food, drinks, or cake?
BYO food or alcohol is not allowed. Celebration cakes are the only exception and require a completed waiver form.
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02/05/2025
How long can my event run for?
Events are scheduled for up to 5 hours. Extra time may be requested, but additional charges may apply.
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02/05/2025
When is full payment due for an event?
Full pre-payment must be made 7 days before the event. Any extras must be paid in full by the end of the event.
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02/05/2025
How do I secure an event booking at Chiki Chan?
A 30% deposit is required to secure your event space and is deducted from the final payment.
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